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Archived: April Cottage Retirement Home Good

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All reports

Inspection report

Date of Inspection: 27 January 2012
Date of Publication: 23 February 2012
Inspection Report published 23 February 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People using the service can expect to receive care that is safe and appropriate to meet their assessed needs.

User experience

People we spoke with all said that they had been spoken with prior to moving to the home and that staff continued to check that the care they received still met their needs.

"They involve me in my care, my key worker talks to me about my care and she is very nice."

"My key worker talks to me about my care needs, they make sure everything is ok."

"They make sure they always talk to me about my care."

Relatives told us;

" If my relative is unwell they always call the GP, the staff know what they are doing. She recently needed some equipment so they arranged for an occupational therapist to come in and assess her."

"They always keep me informed if she isn't very well, they have nursed her back from serious bad health not once but twice."

Other evidence

We looked at care plans and they showed that an initial plan was created prior to a person coming into the home from an assessment, then a more detailed plan was created with the person and their relatives. Each plan was then subject to regular review. Staff told us that this was done either monthly or as a need changed.

We saw that all areas of a person's life in the home was risk assessed and clear guidance was then provided on how to minimise risk. The manager told us that staff read care plans and staff confirmed that they read care plans and kept them up to date.

We saw information relating to specific needs such as diabetes, this information was detailed and provided information both to staff and relatives about the illness and how it could be managed ensuring the person using the service received the most appropriate care.