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Archived: April Cottage Retirement Home Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 27 January 2012
Date of Publication: 23 February 2012
Inspection Report published 23 February 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People using the service can expect to receive care that supports their choices and have their privacy and dignity respected.

User experience

We spoke with six people using the service. They told us;

"The staff are all so kind they would do anything for you."

"They always make sure they give you a choice in how you spend your day."

"I couldn't have picked a better place."

"The staff ask me questions about how I need help they did this before I came in and always whenever they come to give me help."

"They have residents meetings where we can say what we think about the home and any changes we want to make."

"I can go to bed and get up when I want."

"I feel listened to."

We spoke with 3 relatives who told us they thought the home very good and the staff excellent at making sure their loved ones got the best possible care.

"They (staff) go the extra mile."

"They always make sure I am kept informed about my relative."

"It's like a big happy family here."

Other evidence

We spoke with the provider, the manager and two staff. All gave clear views on how to ensure people using the service were to be given choice and involved in their care as well as respecting privacy and dignity.

Care plans showed that people using the service and their relatives were involved in both the creation and then the ongoing review of their care. Staff told us "We are key worker for people and we sit with them and go through how they want their care to be given and make sure their plans show this."

"We involve them in choosing their clothes and we try to give one to one personal care as much as possible."

"We support people's privacy and dignity by making sure when we ask them if they need the toilet we ask quietly not talking loudly in the lounge so others hear."

"We try to encourage independence and give choice where we can".