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The Horder Centre Outstanding

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Inspection report

Date of Inspection: 20, 26 February 2014
Date of Publication: 26 March 2014
Inspection Report published 26 March 2014 PDF


Inspection carried out on 20, 26 February 2014

During a routine inspection

During our visit to Horder Healthcare we spoke with six people who use the service and ten staff members. Staff we spoke with included nurses, healthcare assistants, housekeepers, a physiotherapist, a pharmacist and a consultant surgeon. Our visit was facilitated by the operations manager and the director of clinical services who was also the registered manager. We viewed departments including pre-assessment, out-patients, and in-patients.

People we spoke with told us they were very happy with the quality of care they received and we saw that people were involved in their treatment and care. One person told us "I cannot ring their praises highly enough, it's an exceptional service." Another told us "Staff are so approachable and welcoming. I've felt very well informed." We observed people being cared for in a way that demonstrated respect for their privacy and dignity. We observed medication management processes that ensured the safety and wellbeing of people and we viewed clinical governance systems that promoted learning and the development of practice.

We saw that appropriate checks were in place to identify the suitability of staff in line with recruitment processes. Staff we spoke with told us they were happy with the quality of care they were able to provide. One nurse told us "there's a good ambiance with good interaction." Another staff member told us "There's good quality of care and teamwork. We feel appreciated and there's an open culture."