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The Horder Centre Outstanding

All reports

Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 16 February 2013
Inspection Report published 16 February 2013 PDF

Overview

Inspection carried out on 3 January 2013

During a routine inspection

People we spoke to told us they had received very good care from the point of initial consultation right through to follow up care once home. Two people told us they had requested referral to the Horder Centre for a second time as they had received such good care previously. People told us they felt involved at all stages of care and that they felt listened to and were treated with dignity and respect at all times.

We found that the hospital and all clinical areas were clean, tidy and well maintained and that patients all had single en-suite accommodation which provided optimum privacy and optimum potential for good infection prevention and control.

We found that there were robust policies and processes in place to ensure high standards of safety and care and to prevent and control infection and that staff adhered to these policies.

We found that staffing levels were appropriate and that staff were appropriately trained, updated and supported and that they worked and communicated well as a team in a way that offered high levels of visibility and availability to patients.