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The Horder Centre Outstanding

All reports

Inspection report

Date of Inspection: 24 January 2012
Date of Publication: 15 February 2012
Inspection Report published 15 February 2012 PDF

Overview

Inspection carried out on 24 January 2012

During a routine inspection

We spoke to people using the services and staff in each of the areas that we visited. People told us that their overall impression of the care they had received was very good.

Comments from patients about their experience included �The care is superb�, and �We are very pleased, we came into the centre and have been seen by various nurses, everyone is brilliant�. One person said �I was here three years ago and I will be back in two weeks time to have my other hip done. The care here is excellent and if you get the chance this is where to come�.

People told us that their privacy and dignity was maintained at all times.

People told us that they had been given information about the operation they needed and the risks that were involved. They said they had signed to give their consent to their operation.

People told us that they were involved in the decisions about their treatment and their care. One person said �The consultant went through all the options and left it up to me to make a decision�. Other comments received were �My wife was given all the information about what was going to happen, so that she could give her own consent� and �Everything was discussed at pre-assessment and then we were given a booklet about what was going to happen. Another person said �I have been given these patient�s guides with post-operative information and exercises that I need to do when I get home�.

People said that hand cleaning was carried out by staff in advance of any care being provided. Comments received were �Staff gel their hands every time they come into the room� and �Staff gel their hands all the time�.

People told us that the level of cleanliness was very good and that the wards were swept and cleaned on a regular basis. People had seen that beds and equipment were cleaned between uses.

Comments from patients included �The room was cleaned this morning and I have seen cleaners outside in the corridor� and �Look at this bowl it has a sticker on it to say �I have been cleaned 23/01/2012�.