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The Homestead (Crowthorne) Limited Good

We are carrying out checks at The Homestead (Crowthorne) Limited. We will publish a report when our check is complete.
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Inspection report

Date of Inspection: 16 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF | 87.18 KB

Overview

Inspection carried out on 16 December 2013

During a routine inspection

We spoke with five people who use the service and a relative of someone who uses the service. Some of the people who use the service were not able to verbally communicate with us due to their health issues. We observed care and support provided to people to inform us of the standard of care and support people experienced.

We observed staff asked people for permission before supporting them to attend to personal needs. Where people were unable to verbally consent, care workers explained other factors they used to understand people’s preferences, such as gestures and expressions. One care worker told us “We know our residents and adapt to them.” Staff understood people’s capacity to make decisions and when it was appropriate to make best interest decisions.

People’s care needs were assessed and care provision was planned to meet them. Staff were aware of people’s health conditions and assessed risks to ensure people were cared for safely. One relative told us “I am happy with everything here. Staff are always on top of things and people have lots to do.”

We observed staff were aware when people required support to maintain a healthy diet. People we spoke with confirmed they had sufficient amounts of food and could ask for changes to the planned menu to meet their preferences. Appropriate records ensured staff were aware of the actions to take to maintain people’s dietary health.

We found the home to be clean. One relative told us “It’s a clean and happy home.” However, we found cleaning logs were not completed in accordance with the service’s cleaning schedules. One toilet did not contain tissue and another was lacking in paper towels. This meant people were not protected from the risk of infection.

Staff told us the manager was supportive. We saw training schedules were up to date, and staff told us they felt suitably trained to care for people safely. Staff attended supervision and appraisal meetings that provided opportunities to discuss training, development needs and opportunities.