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The Homestead (Crowthorne) Limited Good

We are carrying out checks at The Homestead (Crowthorne) Limited. We will publish a report when our check is complete.
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Inspection report

Date of Inspection: 26 March 2013
Date of Publication: 24 April 2013
Inspection Report published 24 April 2013 PDF | 85.03 KB


Inspection carried out on 26 March 2013

During a routine inspection

A relative of a person who uses the service told us staff “look after my loved one well.” We observed staff were respectful of people’s wishes, and involved people in conversations about their care and general daily activities.

We saw staff provided care in accordance with people’s personal care plans. Consideration was made of people’s independence, balancing risk with continued actions, and seeking ways to ensure they could continue to do the activities they wished without harm. One relative told us “there are no restrictions on visiting. It’s a lovely home.” A member of staff said they provided “a personal service. We don’t treat everyone the same.”

We saw the provider had a suitable safeguarding policy in place, and addressed safeguarding issues appropriately to ensure vulnerable people were protected from the risk of abuse.

There were effective recruitment and selection processes in place. We looked at six recruitment files. Appropriate checks were undertaken before staff began work. The records showed evidence of the relevant checks such as Disclosure and Barring Service (DBS) enquiries, and references had been undertaken before staff began work.

The manager conducted regular quality audits to ensure systems and procedures set up to provide safe and quality care for people were followed, and were appropriate to people's and the service's needs. They sought the opinions of people who use the service, their relatives and staff to influence care provision.