Archived: Triple S Care and Support Services - 87-89 Stirling Road

We spoke to three people and the staff and management of the home. People agreed that they were cared for in the home but at times they became upset. Staff had been trained to manage situations when people living in the home became upset. We saw staff implement their training and they managed these situations well. Staff told us that the home had become calmer, there were fewer incidents and that they felt more confident. Although some further training was planned, meetings were held weekly to ensure that people were safe and that care was consistent.

We saw that people were able to raise their concerns and staff responded appropriately. The provider had improved the systems to manage people's medicines to minimise the risk of errors. Staff were aware of their responsibility to raise any concerns about people's care and this helped to keep people safe.

We looked at two people's care records and these provided good information about people's care needs and how these were going to be met. There was evidence that one of the two people's plan was working and the person was upset on fewer occasions. Where restrictions were in place to maintain a person or other people's safety this was in accordance with legal requirements.

The checking of the medicines was not robust enough to ensure that people always had the medicines they required and errors and poor recording were identified quickly.

People's care records had improved making it easier to gain information about people's needs. The provider could not show us that the staff group had the training and qualifications to have enough care staff with appropriate skills on each staff shift.