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Inspection report

Date of Inspection: 10 October 2012
Date of Publication: 24 October 2012
Inspection Report published 24 October 2012 PDF | 80.09 KB

Overview

Inspection carried out on 10 October 2012

During a routine inspection

We spoke with five people and three relatives to find out their opinions of the service. A high proportion of people who used the service were unable to express their views on the care they received because of the nature of their condition. However people indicated or gestured that they enjoyed living there.

Relatives told us and records confirmed, that consent was gained before care and treatment was carried out. One relative said, �X had to go for a dental procedure and I got a written form to sign.�

Relatives were extremely complimentary about the service and the care and support provided. Comments included, �It�s absolutely brilliant� and �I�m really really happy with the care.� We considered that people experienced care, treatment and support that met their needs and protected their rights.

Relatives we spoke with were complimentary about the cleanliness of the service. Our own observations confirmed this. We considered that people were cared for in a clean, hygienic environment.

Relatives told us and our own observations confirmed that there were enough staff at the home to meet people�s needs.

Relatives said they felt able to raise any concerns or comments about the service and that they had no complaints to make. Records confirmed that people were made aware of the complaints system.