14th February 2017
During a routine inspection
We rated Milestones Hospital as good because:
- The service employed a sufficient number and variety of staff to provide safe care and treatment for patients. Staffing levels ensured there was a qualified nurse on the ward at all times.
- Patients spoke highly of staff and felt safe and cared for.
- The service had up to date, thorough environmental risk assessments including ligature risks and health and safety assessments.
- Patients had a comprehensive risk assessment on admission that staff reviewed on a regular basis. Staff had agreed positive behaviour plans for each patient to manage individual risks.
- Patients received a physical health check on admission and at regular intervals throughout their treatment. The service employed a physical health nurse to complete health checks and observations.
- Staff provided clinical and therapeutic interventions in line with National Institute for Health and Care Excellence (NICE) guidelines.
- Patients were involved in deciding treatment options and making decisions about the care they received.
- The service offered a wide range of activities to patients including at weekends.
- Staff felt supported and were regularly supervised and appraised.