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Archived: The Norfolk Hospice

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All reports

Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 12 October 2013
Inspection Report published 12 October 2013 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

Reasons for our judgement

The provider has taken steps to provide care in an environment that is suitably designed and adequately maintained.

We walked around the building during our inspection and found that it was clean, orderly and had been well maintained both internally and externally. We saw that there were regular maintenance checks completed and records showed us that all checks were up to date and undertaken on a regular basis. Records evidenced to us that regular maintenance was carried out on all equipment and electrical appliances.

Fire equipment had been regularly checked and fire alarm tests were recorded. All these records were up to date and orderly, which allowed the appropriate documents to be accessed quickly and easily when needed. We also saw records that showed us that other regular checks were completed regularly and these included areas such as emergency lighting and emergency call bell system that was linked into the fire alarm.

There was wheelchair access to various parts of the building. There were also numerous exit points to be used in an emergency as the building was all on a lower level with no upper floors. This meant that any evacuation process could be undertaken easily and quickly in an emergency.

We found there were hand sanitizer gels positioned around the building to support the wellbeing of people. The clinical waste was appropriately disposed of in locked secure bins that were also sectioned off from the main garden area in line with relevant guidelines. The electrical appliance testing (PAT) was up to date and we were shown all testing certificates for all areas and these were in date and current.

The security of the building was maintained as the main door was constantly monitored by the person on the reception. After office hours we were told that the door was locked and a call bell was then used when other staff were available in the building to attend to people at the main entrance.