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Archived: The Norfolk Hospice

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All reports

Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 12 October 2013
Inspection Report published 12 October 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. During our inspection we looked at three care plans and also had discussions with a group of nine people who lived in the home.

Records reflected the person and clearly explained their current condition and the progression of their prognosis. The person had described how they wished to proceed in all aspects and this was clearly reflected in the care plans that had been developed. We spoke with two people who were receiving support and they explained how the service had helped and supported them to date. They told us that they could not ‘praise the staff enough’ for their assistance and support.

Staff we spoke with described to us how people were initially visited in their own home and then support was put into place prior to their attendance at the hospice. Care plans contained sufficient information to provide staff with the appropriate details needed to support people who used the service with safe care and support. All such details informed any health, emotional or personal issues that may have needed to be discussed with a member of staff.

Staff told us that care plans were being developed to ensure these all contained an overview of the full care plan of each person on one page. This was to make care plans easier for staff to use. This made certain that all important and relevant information was quickly accessed.

Any support that staff provided was with a holistic approach in mind. This meant that staff looked at the life, health and wishes of each person to ensure that all aspects of their life were fully supported. Staff also provided the details of any external agencies that could also provide assistance or support in any way.