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Archived: The Norfolk Hospice

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All reports

Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 12 October 2013
Inspection Report published 12 October 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them. We saw that paperwork held in care plans had been signed by the person concerned to show that they had accepted and agreed to their care and support plan.

Personal preferences and wishes were detailed in records as were the specific wishes of the person who used the service. Staff explained that this provided vital information for discussions with people. This was particularly important to how people saw their future and their specific requests were clearly recorded. The two people we spoke with did confirm that they discussed their care with staff and that staff always knew how the person had chosen to be supported.

Records evidenced that continued monitoring was carried out to ensure any support provided reflected the changing health and requirements of the person concerned. This showed us that the staff team recognised that the person may change these choices on a daily basis for any reason.