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Archived: The Norfolk Hospice

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All reports

Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 12 October 2013
Inspection Report published 12 October 2013 PDF | 70.87 KB

Overview

Inspection carried out on 3 September 2013

During a routine inspection

Records showed that each person who was referred to Norfolk Hospice Tappipng House had been fully consulted before any support was provided. The choices of the individual had been recorded in their personal care plan. Staff explained that any decisions made about support were constantly updated as the person’s health changed or as they had chosen to adjust the level of support they needed.

We looked at one care plan that clearly explained how a person wished to be supported. Records reflected the person and clearly explained their current condition and the expected progression of their prognosis. The person had described how they wished to proceed in all aspects and this was clearly reflected in the care plans that had been developed. We spoke with two people who were receiving support and they explained how the service had helped and supported them to date. They told us that they could not ‘praise the staff enough’ for their assistance and support.

Policies and procedures and procedures were in place to regularly assess the condition of the building. This meant that the safety of people was regularly monitored and appropriate actions taken as was necessary.

There were monitoring systems in place that ensured the safety of the building and equipment was regularly checked and serviced. We found that the provider effectively monitored the quality of care records for people who used the service and these were securely stored.