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Archived: The Norfolk Hospice

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All reports

Inspection report

Date of Inspection: 14 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

There were effective recruitment and selection processes in place. We looked at recruitment files that contained references, background checks and interview information in line with appropriate procedures. This supported the safety and well being of people using the service. We saw recruitment were orderly and well maintained. Each file contained a sheet detailing the steps of the recruitment process. Each step was dated on completion or dated when any correspondence was sent out and received, ensuring any gaps were easily identified.

We were told by staff that any person having contact with people who used the service had a criminal check completed to add to the above procedures. These checks were kept for six months and then destroyed in line with guidance. The service then had a reference number and date recorded in staff files, evidencing that such checks had been completed. This information was stored separately to ensure confidentially and compliance with data protection.

All staff undertook appropriate training, particularly with regard to emotional support, and all training was updated on a regular basis ensuring current methods and practices were undertaken.