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Archived: The Norfolk Hospice

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All reports

Inspection report

Date of Inspection: 14 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Because the well being of people was also supported, initial forms contain questions about what people enjoyed that enabled staff to know how a person wanted any assistance to be provided. Family information was also on care plans to enable staff to include everyone that was important to the person and who they had chosen to be included.

During our discussions with two people who were using the day service, it was confirmed that people agreed to any treatment or support before this was undertaken. People we spoke with also confirmed that initial discussions were very informative. People felt they were given time to consider the information and all routines around any treatments, before they confirmed any choices they had made. Family members were also provided with information plus contact details and were included in all discussions if the individual wanted this.