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Archived: The Norfolk Hospice

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All reports

Inspection report

Date of Inspection: 14 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

Overview

Inspection carried out on 14 February 2013

During a routine inspection

During discussions with people using the day care service, we were told about their choices and how they felt they had been informed about their care. People told us they were given full information about their health and treatments to support any decisions they made. We saw that people had signed to confirm their agreement on their care plans.

We looked at care plans that clearly explained how a person preferred to be supported. We saw information about the choices that people using the service had made, showing people were fully consulted at every stage.

At our inspection all areas of the service were clean and tidy. We found that the routines and systems in place supported the well being of people using the service and minimised the risk of infection.

We saw that recruitment files contained appropriate references, background checks plus interview information, showing how new members of staff had been selected. This supported the safety and well being of people using the service.

The notice board had information for people to use if they had any complaints. The manager told us that people usually spoke directly with staff if they had any problems, but the information leaflets gave full information for people to use.