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We are carrying out a review of quality at Cranmore. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 15 March 2013
Inspection Report published 15 March 2013 PDF | 66.65 KB


Inspection carried out on 19 February 2013

During an inspection to make sure that the improvements required had been made

We met and spoke with three people who used the service and three staff during this inspection. At our previous inspection on 30 October 2013 all the people spoken with were satisfied with their care and support.

During this inspection we spoke to people who used the service. People continued to be happy with the care and support provided. One person did speak to us about a small concern they had. They said this had not been an issue on the day of the inspection, but over the previous week. With their consent we spoke to staff who told us they were aware of the concern. Staff said the issue had arisen because the upstairs hoover had broken. This had been discussed at a recent staff meeting and until a new one was purchased it had been agreed staff would carry the hoover upstairs for people to use. The individual was satisfied with this outcome.

Staff had received an appraisal to ensure they had the opportunity to discuss any learning and development necessary in order to meet people’s needs. Staff felt well supported.