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We are carrying out a review of quality at Cranmore. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 30 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF | 82.93 KB

Overview

Inspection carried out on 30 October 2012

During a routine inspection

We spoke with all four people who lived at the home at the time of our inspection. People talked enthusiastically about the activities they did within the home and also out and about in the community. People said they could generally make their own decisions about what to do and when.

People told us they were satisfied with the care and support they received. One said, “I like living here”. People were aware of their care plan although did not always know the detail. People said that they had the opportunity to discuss their care and support with staff.

People told us that they felt safe receiving a service and spoke positively about the staff. One said, “I like all the staff, they help me when I need help”.

People told us they had the opportunity to discuss any concerns, give their opinions and be involved in decision making at their residents’ meetings. They said that when they raised concerns these were “sorted out”.