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The Rylands Nursing and Residential Home Good

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Inspection report

Date of Inspection: 14 February 2011 and 18 September 2012
Date of Publication: 17 May 2011
Inspection Report published 17 May 2011 PDF

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Overview

Inspection carried out on 14 February 2011 and 18 September 2012

During a routine inspection

We spent six hours at the home. While we were there we spoke to people who use the service and two visitors about the care the person they visit receives, and their view about the quality of care given.

It was clear several people were not able to share their views of what it was like to live at The Rylands due to their medical conditions. As a result we made sure we spoke to people close to some of these individuals as part of our telephone survey as we were not able to meet them during our visit.

People we spoke to told us they were happy with the care they receive and that the staff are,

"Lovely, very helpful, they are very, very good.�

Everyone we spoke to stated they would recommend The Rylands if they had similar family circumstances. One visitor said,

�As far as my family are concerned we are very happy with the care provided.�

One person who lives at the home told us.

�This is where I need to be. This place is first class.�

People told us that the meals are generally very good and that they are always given a choice.

People told us they were happy with the laundry service.

People told us they were happy with their bedrooms and that the home is always kept spotlessly clean and tidy.

We were told there always seem to be enough staff on duty and that staff are thoughtful and always help where needed.

A relative told us that the communication from the home is good and that they are kept up to date with any changes in their relative's condition.

Staff told us that they enjoy working at the home and that they are well supported. They said that they have good training opportunities. They were able to tell us about the individual needs of the people they care for.