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Archived: Woodbank House

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Inspection report

Date of Inspection: 19 February 2014
Date of Publication: 11 March 2014
Inspection Report published 11 March 2014 PDF


Inspection carried out on 19 February 2014

During an inspection looking at part of the service

At our previous inspections in June and July 2013 we observed examples of poor practice in relation to how Woodbank House respected people�s dignity, privacy and confidentiality. At this inspection we found people had received a good standard of personal care and attention which meant that people�s dignity and human rights were upheld.

People who were able told us that overall they were happy living at the home and satisfied with the care and support they were receiving. Their comments included, "The staff are nice and look after us," "I'm happy and settled here" and "I'm used to this place and get on with everyone like a house on fire."

We spoke with one relative. They told us, "If I have needed anything addressing this has been done quickly and the staff have been fantastic."

At our previous inspections we identified some concerns in relation to the safety and security of the premises. During this visit we found the ambience in the home was friendly and homely. We found people were cared for and supported in a clean, safe and well maintained environment.

At this inspection we found suitable arrangements were put in place to ensure staff were appropriately supported to enable them to deliver care safely and to an appropriate standard.

At the previous inspection we identified concers about the maintenance and storage of people's records. At this inspection we found that records were held securely and retained for an appropriate period of time.