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Archived: The Old Hall Good

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Inspection report

Date of Inspection: 6 January 2014
Date of Publication: 6 February 2014
Inspection Report published 06 February 2014 PDF

Overview

Inspection carried out on 6 January 2014

During a routine inspection

On the day of our visit there were 38 people residing in the home. We were met by the registered manager and briefly met the owner of the service.

We found that people who used the service were always being asked by staff if they consented to their care, and their right to refuse care was being respected. The people we spoke with said that care was never forced upon them.. We also found the provider had a process in place to deal with situations where decisions had to be taken in a person�s best interest.

We found that people were happy with their care and that staff engaged with people in an appropriate and sensitive manner. People said things like: �It couldn�t be better�; �The staff are very thoughtful, kind and generous�; We also found that people�s needs were being properly assessed, managed and reviewed.

We found that people were being properly protected against abuse and staff were able to identify, respond to, and report abuse. All the people we spoke with said they felt safe from harm in the home.

We found that there were enough staff to provide proper staffing cover at all times. However, some people and staff we spoke with said they thought staffing was an issue on occasions.

We found that the provider was regularly obtaining feedback from people and staff. We also found that the provider monitored and assessed the whole service on a regular basis, although most of this was not being recorded.