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Archived: Littledene House Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 7 September 2017

We carried out an unannounced inspection on 05 July 2017.

Littledene House provides accommodation and nursing care for up to 14 people, some of whom live with dementia. At the time of our inspection there were 14 people living in the home.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who were skilled and knowledgeable in their roles. The staff team was highly motivated to improve people’s everyday experiences and outcomes.

Staff learnt different languages in order to overcome obstacles in communication and provided the people they supported with an outstanding care experience.

People were treated with respect and their privacy and dignity was promoted. People and relatives were involved in decisions about the care and support they received.

People were protected from avoidable harm or abuse. Risks to each person had been assessed and managed appropriately. The service followed safe recruitment procedures and there were sufficient numbers of suitably trained staff to keep people safe and meet their needs.

There were safe systems for the management of people’s medicines and they received their medicines regularly and on time.

People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s nutritional needs were met and they were supported to have enough to eat and drink. They were seen by their doctors or other health care professionals when required.

People had their care needs assessed, reviewed and delivered in a way that mattered to them. They were supported to pursue their social interests and hobbies and to participate in activities provided at the home.

There was an effective complaints procedure in place.

There were systems in place to seek the views of people, their relatives and other stakeholders. Regular checks and audits relating to the quality of service delivery were carried out.

Inspection areas

Safe

Good

Updated 7 September 2017

The service remains Good.

Effective

Good

Updated 7 September 2017

The service remains Good.

Caring

Outstanding

Updated 7 September 2017

The service was exceptionally caring.

Relatives were extremely complimentary about the care received and the respect and dignity shown to their relatives by staff.

People were made to feel as though they mattered and staff took the time to get to know people so they could provide person centred care.

Where possible people were encouraged to make their own decisions and were encouraged to maintain their independence.

Families and visitors were welcomed into the home and staff

knew them well.

The staff team was highly motivated to improve people’s everyday experiences and outcomes.

Staff learnt different languages in order to overcome obstacles in communication and provide the person with an outstanding care experience.

Responsive

Good

Updated 7 September 2017

The service remains Good.

Well-led

Good

Updated 7 September 2017

The service remains Good.