The Care Quality Commission

Archived: Elaine Herbert House

Bishopgate, Norwich, Norfolk, NR1 4EL (01603) 622022

Provided and run by:
Great Hospital

All Inspections

19 October and 1 November 2012

During a routine inspection

This inspection was carried out over two days because on the first day of inspection we found that the home was closed due to an infection outbreak. This was well managed and quickly resolved and we returned to visit the home and speak to people and staff to complete the inspection process.

At the time of our inspection there were six people living in Elaine Herbert House and we spoke with five of them, and one visitor. We also spoke with four staff. People were very complimentary about staff and their experience of living in the home. One person said that they 'Couldn't wish for anything better.' A family member told us that they were pleased with how their relative had settled at the home and thought they were being well looked after.

Staff we spoke with showed that they understood the needs of the people they were supporting. They also demonstrated a good understanding of the need to protect the safety, privacy, dignity and confidentiality of people.

30 June 2011

During a routine inspection

People with whom we spoke said that the care staff were very kind. One person said 'Staff are good '. They also said 'Staff are always about'. They said the staff helped and supported them in the way that had been agreed and recorded in their care plans. People said they were involved in planning the care and support they need and also in the regular reviews.

People told us they were very happy living at Elaine Herbert House. They knew how to complain although everyone we spoke to had no complaints to make. One person with whom we spoke said that they 'Feel safe here'.

People told us they were consulted about things that affect their daily living. They felt listened to and said their views and opinions were taken into consideration.