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Inspection report

Date of Inspection: 18 September 2013
Date of Publication: 12 October 2013
Inspection Report published 12 October 2013 PDF | 89.09 KB

Overview

Inspection carried out on 18 September 2013

During a routine inspection

We met with four people receiving care; one visitor and six members of staff.

People using the service were all complimentary about the quality of care that they received. People told us that "staff are exceptional" and one person said that the clinic had been a "life saver". Some people had chosen to return to the clinic and other had recommended it to their family and friends.

Staff were described as "kind" and "always happy" and people appreciated the environment, especially the cleanliness and quality of furnishings. We saw that the clinic was well maintained, warm and welcoming.

We saw that people's care needs were regularly reviewed but noted that the care records for people receiving longer term support lacked the same level of rigor as the records for people admitted for a short period of time.

People felt safe and staff felt supported. Staff described the clinic as a "unique place" and all seemed proud to work there and were motivated.

People felt involved in their care and were able to make choices. They appreciated the range of therapies and treatments available to support them in their rehabilitation.

People's views were taken into account in the way the service was delivered.