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Inspection report

Date of Inspection: 14 August 2013
Date of Publication: 21 September 2013
Inspection Report published 21 September 2013 PDF

Overview

Inspection carried out on 14 August 2013

During a routine inspection

At the time of our unannounced inspection six people lived at Ivy Lodge. We met them all and spoke with four and one relative. They were all positive about the home and its staff. For example, one told us, �I think it�s excellent�.

We also examined records, spoke with the manager and a support worker, and observed the support people received.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements. We saw that staff respected people�s choices.

People experienced care, treatment and support that met their needs and protected their rights. People talked about the various things they did and we observed that people were engaged with individual and group activities during our visit.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

There were enough qualified, skilled and experienced staff to meet people�s needs. We observed that people were relaxed with staff, who supported them in an unhurried manner.

The provider had an effective system to regularly assess and manage the quality of the service and risks to people's health, safety and welfare.