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Archived: Orchard Brooks Healthcare


Inspection carried out on 11, 12 June 2014

During a routine inspection

On the day of our inspection the service was providing care for two people. We looked at the care records for these people and the personnel files for the five people employed by the service to provide care. Other records viewed included policies such as safeguarding, complaints and whistleblowing.

We considered our inspection findings to answer questions we always ask; Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led.

This is a summary of what we found:

Is the service safe?

There were policies and procedures in place to manage risk. We saw that each care plan contained risk assessments which identified risk and explained how the risk was managed.

We saw that staff were provided with training in safeguarding vulnerable adults from abuse, Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLs). Staff we spoke with were able to describe the actions they would take if they suspected abuse.

Is the service effective?

People told us they felt that they were provided with a service that met their needs. One person told us, "I am surprised how accommodating they are."

People's care records showed that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Staff were supported through effective training and supervision.

Is the service caring?

We spoke with one person who used the service and the relative of the other person who used the service. Both expressed their satisfaction with the service provided. They told us they had been involved in their care planning or that of their relative. One person told us, "I am very happy."

Is the service responsive?

Care records we looked at showed people received care and support that was personalised and identified their needs, choices and preferences.

Rotas were organised so that people had a small number of staff to care for them. One person told us, "We have two regular carers."

Is the service well-led?

Staff we spoke with were enthusiastic about working in the service. They felt the manager was approachable and worked well with them to provide high quality care. Staff were supported to gain relevant qualifications to help them meet people's care needs.