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St Luke's Hospice Outstanding

We have edited the inspection report for St Luke's Hospice from 12 January 2017 in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.
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Inspection report

Date of Inspection: 7 June 2012
Date of Publication: 20 June 2012
Inspection Report published 20 June 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. The provider was meeting this standard.

User experience

We spoke to people using the services but their feedback did not relate to this standard.

Other evidence

During our inspection visit we found staff had undertaken a range of mandatory training sessions in areas such as infection control, fire, moving and handling, customer care, basic life support and health and safety. In addition role specific mandatory training was offered for nursing staff in areas such as medicines management, end of life care pathway, anaphylaxis and clinical equipment training.

We talked to the learning and development coordinator and the human resources manager about supporting staff. The hospice had introduced a new ‘learning and development passport’ for members of staff which set out the range of training offered each year. This allowed staff to keep a personal record and complimented personal development meetings with their line manager. The human resources department kept an electronic record of training attended by members of staff so that training uptake could be monitored.

The senior sister on the in-patient unit explained that weekly tutorial sessions were provided at the hospice. We reviewed the schedule for these sessions and found a large range of clinical and other subject areas were covered by the facilitators.

During our inspection in May 2011 we set an improvement action relating to the appraisal process because there was no robust information or process which captured which staff had received an appraisal. During this inspection we found the hospice had introduced a new personal development review system. The learning and development coordinator explained the new process and the human resources manager explained how appraisal uptake was centrally recorded. We talked to the senior sister on the in-patient unit who showed us a sample of completed records. We talked to three members of staff who confirmed they had received their personal development review.