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St Luke's Hospice Outstanding

We have edited the inspection report for St Luke's Hospice from 12 January 2017 in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.
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Inspection report

Date of Inspection: 30 July 2013
Date of Publication: 31 August 2013
Inspection Report published 31 August 2013 PDF

Overview

Inspection carried out on 30 July 2013

During a routine inspection

We used informal observation to see how members of staff interacted with patients. We saw staff treated people with dignity and respect by using a positive, friendly and professional approach. We found people looked clean, tidy and had their medical, nursing and welfare needs met.

We talked with three patients and four relatives during our inspection. Patients told us they were happy with care at the hospice, liked all the staff who looked after them, thought the hospice was kept clean and they enjoyed their food. Some comments captured included �yes [the care] is very good �excellent�, �staff are very friendly�, �the staff are brilliant�, �nothing is too much trouble�, �[I�ve] been spoilt and pampered� and �wonderful � attend to all my needs.�

Patients were supported to have adequate nutrition and hydration.

We found there were processes in place to ensure the safety, availability and suitability of equipment.

We found there were effective recruitment and retention processes in place.

We found people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records had been maintained.