People's needs were assessed and care was planned and regularly reviewed, and the care plans did reflected people's needs and the care provided. Medications were managed safely and most care plans were clear and legible. Records were stored securely. The provider had systems in place to ensure that staff were recruited safely and the appropriate checks were completed prior to staff starting work at the home.
People told that there were many activities provided in the home such as exercise classes, quizzes, beauty therapy and massage.
Staff told us that they enjoyed working in the home and some of them worked there for more than ten years. We received comments that the staff was listened to, worked as a team and got on well with each other.
We found that people's needs were assessed and care plans were created. The care plans and the related risk assessment were reviewed regularly. People were visited by health professionals regularly to address any problems and they were referred to the other professionals or service when it was needed.
We found that people completed questionnaire forms in every three months regarding the meals and the care they received. People's feedback was taken into consideration and they were kept informed about the improvements of the service.