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Inspection report

Date of Inspection: 30 September 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

Overview

Inspection carried out on 30 September 2013

During a routine inspection

People who used the service and their representatives were given appropriate information regarding the service to enable them to make an informed choice about living there.

People's needs were assessed and care and treatment was planned and delivered in line with individual care plans. People told us that they were involved in their care planning.

One person told us that they expressed their views about their care and support needs and that they were involved in decisions about changes in their care and treatment. At this inspection we looked at the care plans for three people. We saw that people�s needs were assessed and that in each record we looked at the person themselves had made comments about their needs or care.

Systems had been put in place which evidenced that people�s care plans were reviewed to ensure they were up to date. We found that care plans provided detailed information and guidance for staff to be able to meet people�s needs. Care plans included risk assessments based on the persons emotional, social and health needs.

People were protected by the safeguarding procedures in place and staff were knowledgeable about these procedures.

The staff told us they felt they had the appropriate training and support to enable them to undertake safeguarding and whistle blowing if the occasion ever arose.

We saw people had access to the home's complaints procedure and they were confident their concerns and suggestions would be listened to and acted upon.