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Inspection report

Date of Inspection: 28 July 2011
Date of Publication: 8 August 2011
Inspection Report published 8 August 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People are treated with respect and dignity and their individual choices and preferences are acknowledged.

On the basis of the evidence provided and the views of people using the services we found the service to be compliant with this outcome.

User experience

People we spoke with told us that they were well treated and said that staff were kind and caring. One person said “the staff are great and will do all they can to help me”

Other evidence

Staff we spoke with told us that people are encouraged to make their wishes known and people are listened to and their privacy and dignity is respected.

We observed staff supporting people and they were consulted as much as possible. We saw that staff spoke to people in a friendly and respectful manner using their preferred form of address and staff were seen to knock on people’s doors before entering. We saw that there was a good rapport between staff and people and everyone appeared to get along well together.

The Nominated Individual told us that staff are provided with training with regard to equality and diversity. Staff spoken with confirmed that they have received training and understood that each person should be treated individually.