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Ebury Court Residential Home Limited Outstanding

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Inspection report

Date of Inspection: 12 November 2013
Date of Publication: 11 December 2013
Inspection Report published 11 December 2013 PDF

Overview

Inspection carried out on 12 November 2013

During a routine inspection

We spoke with three people, four relatives, two members of staff, the manager and the director. We also spoke with a visiting activities provider.

We saw that staff treated people with respect and provided care and support in a friendly and kind manner. One relative said "they are so kind here, we are very happy." The activity provider said she saw "dignity in the home" with people wearing "jewellery and ties of their choice." We observed that staff had a good knowledge of the people they supported.

People were consulted about the care and treatment they received and this was delivered in line with the care plan.

We found the home to be very clean and tidy. People were protected from the risk of cross-contamination. Appropriate standards of cleanliness and hygiene were maintained.

People received their medicines in a safe and efficient manner. Staff followed procedures in the storage, administration and disposal of medicines.

The equipment was properly maintained and was suitable for its purpose. We saw that the equipment provided comfort and independence for people.

Staff were properly supported, trained and supervised to meet the needs of the people who used the service. Staff felt part of a team.

Regular audits were carried out to monitor the quality of service provision and action was taken to address any issues identified. Feedback was sought from all users, relatives and staff of the service to ensure a continuous improvement culture.