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Inspection report

Date of Inspection: 1 August 2012
Date of Publication: 31 August 2012
Inspection Report published 31 August 2012 PDF

Overview

Inspection carried out on 1 August 2012

During an inspection in response to concerns

We spoke with 17 patients on the eight wards and on one ward we sat in on a patients� meeting that five patients attended. On five of the eight wards patients gave very positive feedback about their experiences of the hospital. They praised the staff, said they were involved in their care plans and said there were lots of activities. On Esk, Don and Calder wards five of the nine patients we spoke with expressed concern about there being staff vacancies. They said this had led to them missing out on activities. They said they found it unsettling that the agency staff who were used to cover staff vacancies were not familiar with their needs and preferences, particularly at night. One patient said there had been a lack of qualified staff on the wards on a number of occasions in recent months and this had an unsettling effect on the patients.