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Inspection report

Date of Inspection: 6 January 2012
Date of Publication: 16 February 2012
Inspection Report published 16 February 2012 PDF

Overview

Inspection carried out on 6 January 2012

During a routine inspection

During our review we spoke directly to six people living in the home. People told us that they felt �happy� living in The Willows and that they had �no complaints�. Each person we spoke with commented that they enjoyed the food and were happy with the choice of meals.

However, one person told us that they sometimes �felt bored� and another told us that they didn�t get to go out and there was �not much going on outdoors, even in the summer�.

We also spent some time observing the care being provided and our findings indicated that people were disengaged from their surroundings and that there were limited positive interactions from members of staff