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Chandos Lodge Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 15 July 2011
Date of Publication: 26 September 2011
Inspection Report published 26 September 2011 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

At the time of this visit there were sufficient numbers of staff to meet people’s care and welfare needs.

Overall we found that Chandos Lodge Nursing Home was meeting this essential standard.

User experience

People who use the service told us there was enough staff available to help and assist them, both in the day time and during the night.

Other evidence

The staff we spoke with told us they had received an induction and were supported to do their work. They said there was good team working at the home and that the manager was approachable. They had a good knowledge and understanding of people’s care needs.

On the day of our visit staffing levels appeared appropriate to meet the needs of people. No one was seen having to wait for assistance. Staff were observed undertaking care related activities with people, spending time talking to people and involving people in social activities.

We were informed that the home employs seven qualified nurses, twelve health care assistants, a housekeeping team of four people, a maintenance worker, a cook and an administrator.

We were told that each shift during the day comprised of a qualified nurse and three or four health care assistants. There was also a full time member of staff working in the communal areas of the home to support the staff in encouraging hydration and assist people with activities. The early morning shift was also supported by an additional ‘lead’ nurse. During the night, there were two healthcare assistants and a registered nurse.

The manager told us that the home did not use bank staff as they had sufficient number of staff to meet people’s care and support needs. Staff we spoke with felt there were enough staff.