You are here

Chandos Lodge Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 15 July 2011
Date of Publication: 26 September 2011
Inspection Report published 26 September 2011 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

Staff were knowledgeable about how to respond to any allegations or incidences of abuse. Procedures were in place to manage any safeguarding incidences. Whilst we saw safeguarding certificates on staff files these were not held for staff who worked at Chandos Lodge as their second place of employment. Whilst we were told they had undertaken training at their main place of employment, but there were no records to show they had been followed up and verified.

Overall, we found Chandos Lodge Nursing Home was meeting this essential standard but, to maintain this, we have suggested that some improvements are made.

User experience

People told us that they had no concerns but if they did they would either tell their relatives or the manager of the home. They said they felt safe and well looked after.

Other evidence

We were aware of a safeguarding incident being investigated by the local authority at the time of our visit. The manager had taken all reasonable precautions and followed the disciplinary procedures whilst the incident was investigated. This was to ensure that people were safe.

We were told that all staff had been provided with safeguarding training during their induction and every two years thereafter. We saw the staff training matrix which showed that the majority of staff had been provided with an update to their training in 2011. Where staff were working at Chandos Lodge Nursing Home, as their second place of employment we were told they had undertaken the training at their main place of employment. There were no safeguarding certificates on their file to check this out and no records to show these had been followed up and verified.

Policies and procedures were in place to inform staff how to report any actual or potential abuse. We also saw that the home had the local interagency policies and procedures in place for staff to refer to. There was documentation which contained staff signatures to show that staff had read these.

The staff we spoke to understood their duty of care and responsibilities in relation to safeguarding people from harm. They told us that there were whistleblowing and safeguarding policies and procedures in place which they would use if the need arose.

We were informed that the home didn’t manage peoples monies, that this was undertaken by their family or representatives. Any services required, such as hairdressing, chiropody, daily newspapers and toiletries were invoced to people’s representatives and receipts held.