You are here

Heathfield (Horsham) Limited Good

All reports

Inspection report

Date of Inspection: 21 September 2012
Date of Publication: 18 October 2012
Inspection Report published 18 October 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider was meeting this standard.

User experience

People told us that staff were kind, helpful and responded promptly to they requests for support.

One person said, “You couldn’t find a better group of staff.”

Other evidence

Staff received appropriate professional development.

We looked at the training records of four staff and found that they were supported to attend training relevant to the care setting. Training is monitored by the nominated individual who is also the home’s administrator.

Some of the training was in need of updating and this had been highlighted by the administrator who is arranging for updates. The home used a combination of in house and external training.

The provider may find it useful to note that staff have not had training in the Mental Capacity Act and this was evident in their knowledge of what actions to take when supporting people who have reduced capacity to give consent to treatment.

We saw records to confirm that the home had a supervision programme to support staff. Staff told us that they had been provided with a wide range of training to carry out their role. Staff told us that the supervision programme was working well and they received regular support from their supervisor.