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Heathfield (Horsham) Limited Good

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Inspection report

Date of Inspection: 18 April 2013
Date of Publication: 24 May 2013
Inspection Report published 24 May 2013 PDF

Overview

Inspection carried out on 18 April 2013

During a routine inspection

During our visit we spoke with eight people using the service and one of their relatives. People�s comments included,

�I don't think there could be a better place.�

�It's great. Staff are friendly and helpful.�

We also gathered evidence of people�s experiences of the service by indirectly observing the care they received from staff. We observed staff addressing people by their preferred names. Personal care was carried out in private and staff were discreet when asking about care needs.

We also spoke with the administrator, manager and three care staff.

We were concerned that people were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines. For example, we found recording errors which meant it could not be confirmed that medicines had been administered correctly.