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Inspection report

Date of Inspection: 10 November 2011
Date of Publication: 5 January 2012
Inspection Report published 5 January 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

We found residents, relatives and others were given opportunities to contribute their views about the quality of the service.

Overall, we found that Derriford House was meeting this essential standard.

User experience

People told us that they were asked their views about the service.

Other evidence

We asked the provider and manager about the arrangements in place at the home for monitoring the quality of the service.

We were informed that the senior management team met on a monthly basis. We looked at the records kept regarding these meetings, and found saw that there was a record of discussions around identified risks and issues.

The manager informed us that she spent time walking around the home on a daily basis to check the quality of care provided. Staff confirmed that the manager had spent time speaking with residents and observing the practices at the home.

We saw records of monthly visits made by the provider. As part of this audit, the provider spoke with three residents and three staff to ask their views on the service. We saw that issues arising from these visits had been discussed at the monthly managers’ meeting and had been addressed.

Staff told us that the providers spent a considerable amount of time at the home.

We observed relatives and residents speaking with the provider during our visit. It was evident that they felt comfortable and confident in his company, because they spoke with him in a friendly and familiar way. Relatives and residents told us that the provider was always around and was very approachable. They said that they were confident that any issues brought to his attention would be dealt with in a timely manner.

During our visit, we observed people being spoken with and supported in a sensitive, respectful and professional manner. This included assessment of their satisfation and having their needs met.

Incidents were reported and had been reviewed to identify trends.