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Inspection report

Date of Inspection: 10 November 2011
Date of Publication: 5 January 2012
Inspection Report published 5 January 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The home had a care planning system to support people who used the service with their health, personal and social care needs.

Overall, we found that Derriford House was meeting this essential standard.

User experience

Residents told us they were happy with the care provided at the home.

They said that they knew they had a care plan and that staff discussed their care with them.

Other evidence

We discussed the admission procedure with the registered manager. She informed us that, prior to a person's admission to the home, a care manager from adult social and health care services would provide a care summary, which would assist them in determining if an individual’s care needs could be met by the home. She also told us that a representative from the home would undertake a care needs assessment on the prospective resident and the same process would be undertaken for a person who was self-funding. This was confirmed in the care records we looked at.

The records we looked at had a pre-admission assessment in place and included for example, general health, personal and oral hygiene, activities, daily living skills, diet and nutrition, wellbeing and support needs.

The care plans we looked at reflected the care needs assessments and identified risks. The documents were detailed in content, and person focused, and gave the reader a good overview of the resident's individual health and care needs. We saw that the care plans and risk assessments had been reviewed regularly .

Discussions with staff, and observations of care indicated that they had a good level of understanding and knowledge of the needs, likes and dislikes of people living at the home.

We observed the interaction between staff and residents during lunchtime. We found that there was little in the way of discussion between staff and residents; however residents were chatting amongst themselves. Staff were seen to be standing quietly, offering assistance when it was required.

We observed that a list of activities, one each day for the month of November, had been posted on notice boards throughout the home. We found that two activity co-ordinators had been employed, and both were on on duty during our visit, one on the morning shift and one on the afternoon shift.

We spoke with both activity co-ordinators and they demonstrated a good knowledge and understanding of residents’ needs, likes and dislikes around daily activities. We heard a number of residents discussing the afternoon bingo whilst eating their lunch. They appeared to be looking forward to it. We also observed that a few residents had been out to the local shops and others were enjoying playing board games.