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Inspection report

Date of Inspection: 10 November 2011
Date of Publication: 5 January 2012
Inspection Report published 5 January 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People were involved in the decisions about the care provided. Care was based on their individual needs and preferences. People who used the service were treated with respect.

Overall, we found that Derriford House was meeting this essential standard.

User experience

People told us they were supported and enabled to do things for themselves.

They said they were encouraged to express their views and make decisions relating to their care and treatment.

Relatives informed us that they were consulted about their relatives’ care needs, when appropriate.

Other evidence

We looked at a number of care plans, and saw that residents had given their consent to a care plan being developed. The care plans were detailed in content and had been developed for each individual. They documented people’s wishes and preferences in relation to how their care needs were met, how they liked to spend their time and how they preferred to be supported. We saw that residents and their relatives had been encouraged to sign their care plans to confirm they were happy with them.

The manager told us that the plans, including risk assessments, were developed and regularly reviewed in consultation with the individual. The documents provided staff with guidance, to ensure that identified current and ongoing care and support needs could be met consistently and safely. The care plans and risk assessments we looked at had been reviewed regularly and amended to reflect the changes in residents’ needs.

We observed residents being encouraged to be independent and help themselves.

Throughout our visit we saw and heard that the resident's dignity was being promoted and protected, and they were being treated with respect.