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Archived: Ashton House Nursing Home

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Inspection report

Date of Inspection: 14 February 2014
Date of Publication: 7 March 2014
Inspection Report published 07 March 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 February 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The service had an up to date safeguarding policy along with a whistleblowing policy. We also saw the Sussex multi-agency policy and procedure for safeguarding adults from risk which was updated in 2013. We saw that staff had signed a sheet to say that they had read and understood the policy. This meant that people were supported by staff who knew how to respond when abuse was suspected or had occurred.

The provider provided safeguarding training on an annual basis for all staff which was recorded. The training was initially provided by an outside training provider and annual updates were then carried out in-house by the provider. We saw that all training was recorded in the individual staff personal training records. The manager held a spreadsheet of when staff required updates.

We spoke to staff who were all able to tell us what the different types of abuse were, what their responsibilities were and how to report it. We were told that the staff were able to detect potential abuse and identify it by always being vigilant and by having completed safeguarding training and by being familiar with the policies which were easily accessible.

The provider had a system in place in the event of an allegation of abuse. We were told that the manager would follow the policy and document it onto a complaint form. The manager or general manager would instigate an investigation but if the complaint was of a higher level of abuse then they would escalate it to an external agency.