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Archived: Ashton House Nursing Home

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Inspection report

Date of Inspection: 13 March 2013
Date of Publication: 3 April 2013
Inspection Report published 3 April 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people received.

Reasons for our judgement

People who used the service, their representatives and staff, were asked for their views about their care and treatment and they were acted on.

The home had an open door policy for the managers, and people we spoke to said they knew they could speak to the managers at any time. They said that they would not always ask to speak to a manager, as they were confident that they could talk with the nurses or care staff and appropriate action would be taken.

We found that the managers had implemented auditing processes which included care plan audits, and audits for areas such as infection control and catering. We viewed one of the care plan audits and found this to be very comprehensive.

The home sent out questionnaires to people and their relatives every year. The results of these were analysed and used to improve any identified areas. We saw that the last questionnaires had included questions such as “How do you rate the home’s personal and social care?” People had responded positively to this, with 83 % saying the care was “very good”, and 17% saying the care was “quite good.”

Other questions included asking if people felt safe and secure in the home, and if people had ever had concerns about how they were treated or looked after. We saw that 100% of people responded positively to these questions; and 100% said that they found the staff to have “helpful and caring attitudes.”

We saw that people were given a copy of the complaints procedure on admission to the home. This provided clear details of who to go to with any concerns or complaints. However, people and their relatives that we spoke to said that they had not had any complaints, and day to day concerns were dealt with promptly and appropriately.

The home provided “Relatives and residents meetings” at regular intervals, and this provided another opportunity for people to share their views about how the home was running.