Archived: Bethany Christian Home

We found that people's views and experiences were valued. Questionnaires and feedback from people who lived at Bethany Christian Home were integral to the running of the home. There was an assessment of people's needs prior to them moving in to the home and assessments and care plans were regularly reviewed. The home was responsive to people's changing needs and involved health and social care professionals regularly. This meant people's safety and care and welfare needs were met well.

We found the home was clean and staff were aware of infection control policies and procedures which helped reduce the likelihood of infection.

We found there was a system in place to decide staffing levels which considered people's dependency needs and was reviewed on a weekly basis. Staff were well trained and supported which enabled them to care for people with confidence.

People knew how to raise a complaint and there was a process in place for people and staff to follow. There had not been any complaints within the home over the previous six months but people were confident if they had a complaint it would be managed well.

The people who lived at Bethany Christian Care Home told us that they enjoyed their lives at the home. One person told us 'I am very satisfied here'. People had clear assessments of their needs and plans and strategies were in place to meet them. People's care plans were reviewed regularly.

Staff worked at the pace of each individual and encouraged their independence. People were given choices about their care and how they spent their day. People had made friendships within the home and had access to both informal and organised social activities.

We saw that reasonable adaptations had been made to ensure the safety and suitability of the premises and grounds for people with limited mobility. Regular safety checks were in place.

Staff had received training in safeguarding vulnerable adults and recognising abuse and knew how to report any concerns. People told us they felt safe at the home.

There were sufficient staff on duty to meet people's needs. Appropriate background checks had been completed on staff. Frequent audits were in place to continually monitor and assess the quality of care.