Archived: Woodcote Road

Updated 9 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook an unannounced inspection on 10 May 2017. The inspection was undertaken by one inspector.

Prior to the inspection we reviewed the information we held about the service including the details obtained during registration of the service and from the statutory notifications received. These are notifications about key events that occur at the service which the registered persons are legally required to submit to us.

During the inspection we spoke with three people and four staff. We reviewed three people’s care records, systems to keep people’s finances secure and medicines management arrangements. We reviewed supervision and training records for three members of staff, as well as records relating to the management of the service. After the inspection we spoke with the registered manager.

Updated 9 June 2017

We undertook an unannounced inspection on 10 May 2017. At our previous inspection on 16 June 2015 the service was rated ‘good’ overall and for each key question.

Woodcote Road provides accommodation, care and support to up to 12 adults who have mental health needs. At the time of our inspection 11 people were living there.

The same registered manager remained in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People remained safe. Staff assessed and managed the risks to people’s safety. Staff adhered to safeguarding adults procedures and escalated any concerns observed. People received their medicines as prescribed and were supported to self-manage their medicines safely. There were sufficient staff to keep people safe. Recent changes to staffing arrangements at night were under regular review.

Staff continued to update their knowledge and skills through attendance at training courses and supervision sessions. Staff adhered to the Mental Capacity Act 2005 and obtained people’s consent prior to providing support. Staff worked with people to ensure they received a nutritious and balanced diet. Staff encouraged people to access healthcare services when they required them and worked with professionals from the community mental health team to ensure people received the support they required with their mental health.

Staff engaged people in friendly conversations and made themselves available if people had any concerns or wanted to talk. Staff respected people’s privacy and dignity. People were encouraged to maintain contact with their friends and family. People were able to make decisions about their care and how they spent their time.

People received the support they required to build their confidence, learn new skills and work towards moving to independent living. Staff supported people to undertake activities of daily living and to work towards agreed goals. Staff encouraged people to engage in education courses and follow their interests. The provider’s complaints process remained in place and all complaints were reviewed by the registered manager.

There had been some changes to the management and leadership of the service. Nevertheless, staff felt well supported by their manager and the provider. People and key stakeholders were asked about their views of the service with the aim of improving service delivery. Systems were in place to review the quality of service provision. The registered manager adhered to the requirements of their registration with the Care Quality Commission (CQC).