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Foxley Lodge Residential Care Home Good

All reports

Inspection report

Date of Inspection: 23 November 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF

Overview

Inspection carried out on 23 November 2012

During a routine inspection

At the time of our visit there were 22 people using the service. We spoke with six people and three visitors. We also spoke with six members of staff, the registered manager and the registered provider’s wife.

The majority of people living at Foxley Lodge do not have the capacity to fully share their views regarding their care. In order to make judgements about people's care experiences, we observed care practices; interactions with staff and tracked six people's records of care. Case tracking means we looked in detail at the care people receive.

Staff respected people's routines and preferences and ensured their dignity when providing personal care. People we spoke to commented that they found the staff to be “kind” and “always cheerful”.

Comments from visitors included, “the staff are exemplary and treat people with respect. They know everyone’s name” and “the staff are very caring.”

We found that people's care records were not always appropriately maintained, reviewed and monitored. People had not been fully involved in making decisions about their care. We also found that safeguarding incidents were not always correctly identified and reported appropriately. This meant that the service had not followed safeguarding procedures and did not give assurance that people were as protected as they should be.

There were insufficient systems in place to identify and analyse incidents that resulted in or had the potential to result in harm to people using the service.