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Inspection report

Date of Inspection: 13 March 2012
Date of Publication: 22 June 2012
Inspection Report published 22 June 2012 PDF | 54.18 KB

Overview

Inspection carried out on 13 March 2012

During a routine inspection

During the inspection we spoke with four people who used the service and one relative. People who used the service expressed satisfaction with the care and service that they received. Comments made by people who used the service included:

“They are very good. Staff are around to answer my buzzer. They have been very, very good.”

“I get up on a morning about 7:30 which is when I want to get up.”

“They look after me well here.”

“Staff are helpful and always available. They took me to the shower room but I prefer a bath so they took me to the bathroom. I don’t go to the residents meetings but tell the residents representative if I want to raise anything at the meeting.”

We spoke to two relatives during the inspection and one relative told us, “I’ve come to visit my sister for the first time today and everything seems to be fine. They seem to be caring for her well, and they’ve kept me up to date with everything.” Another relative told us, “We can visit anytime. Staff keep us informed about Mams care.”