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Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 29 December 2012
Inspection Report published 29 December 2012 PDF | 84.76 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

At the last inspection we found arrangements were not in place to ensure staff were appropriately trained and supervised to enable them to deliver care and treatment safely. The provider sent us an action plan which had been completed following our visit. We returned to inspect again on 04 December 2012 to review improvements the provider had made.

We found people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

People said they were happy with the staff employed by the service and the care they provided. One person said "The staff are fine, very friendly" and "Anything you ask them (the staff), they’ll do it for you." Other comments made by people who used the services included "The staff couldn’t be any better" and "All the (staff) are angels – they’ll do anything for you." People also said the staff knew them well and how best to help and support them in their everyday life. We also spoke with friends and relatives of people who lived at Beachcomber who was visiting them on the day of our inspection. They were all very complimentary about the staff. Comments included “Everybody’s friendly”, “The staff are great” and “(my relative) is quite settled.”

We looked at training records used by the provider to record and monitor staff training. We found evidence of updates to training around care and safety had taken place. These included training in fire safety, moving and handling and infection control. This meant people were being cared for by suitably trained staff.

We also looked at care workers appraisal and supervision records. There was evidence of supervisions taking place for staff with objectives being agreed as a result. We saw evidence staff had received appraisals and the staff we spoke with confirmed they had taken place. We looked at the records the provider held of appraisals. From the records we viewed it was evident people had contributed to their appraisal preparation and discussion, however the contribution of the appraiser was not clearly documented. We spoke with the registered manager about this who accepted responsibility for it.

We spoke with staff about the support they received from management. Staff told us they felt well supported and the management were always available for advice. One member of staff said “If you’ve got any problems, you can go straight to (the manager).” Other members of staff also said the management were happy to speak with them at any time, should they have any concerns. The registered manager told us they held staff meetings on a regular basis, including smaller department meetings, for example for nurses or kitchen staff. The staff we spoke with confirmed this was the case and minutes of these meetings were available. All of these measures meant staff were being appropriately supported in relation to their responsibilities.