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Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 29 December 2012
Inspection Report published 29 December 2012 PDF | 84.76 KB

Overview

Inspection carried out on 4 December 2012

During an inspection to make sure that the improvements required had been made

At the last inspection in March 2012 we found arrangements were not in place to ensure staff were appropriately trained and supervised to enable them to deliver care and treatment safely. We also found the provider was not protecting people from the risks of unsafe or inappropriate care and treatment. This was because people’s personal records, including medical records, were not accurate and fit for purpose.

The provider sent us an action plan following our visit. We returned to inspect again on 04 December 2012 to review improvements the provider had made.

We found people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

People who used the service could be confident their personal records including medical records were accurate, held securely and remained confidential.

We spoke with a number of people who used the services at Beachcomber. One person said "I love it here” and another person said “I’d be very disappointed if I had to move.” Other people we spoke with indicated to us they were happy to be living there.

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. One person told us "The care is very good” and another person said “You press your buzzer and they (the staff) are there in a matter of minutes.” Everybody we spoke with told us they felt safe at Beachcomber and with the care staff employed by the service.